Warranty policy
EBAR Electric Wheelchair Warranty Rules
Warranty Period and Coverage
- 7-Year Limited Warranty
■ Parts Covered: Carbon Fiber Main Frame
■ Warranty: For five (5) years from the date of purchase, EBAR will, at its option, repair or replace for the original purchaser free of charge any of the following parts found upon examination by an authorized EBAR representative to be defective in material and/or workmanship.
- 1-Year Limited Warranty
■ Parts Covered:
■ Electronic Components: Charger, Controller Assembly, Joystick Assembly, etc.
■ Other Components: Motor, Front Fork Assembly, Anti-tip Assembly, Footrest, Battery Slide Rail.
■ Warranty: For one (1) yea epair or replace for the original purchaser free of charge any of the following parts found upon examination by an authorized EBAR representative to be defective in material and/or workmanship.
■ Note: Any warranty claims for electronic components may become void if damage results from the use of parts/accessories that are not EBAR original parts and are not purchased through an authorized EBAR provider.
- 18-MonthLimited Warranty
■ Parts Covered: EBAR Batteries
■ Warranty: For eighteen (18) months from the initial date of consumer purchase, EBAR will replace batteries supplied by EBAR if found to be defective by an authorized EBAR Provider.
■ Note: Gradual deterioration in performance of batteries due to being left in a discharged state, left in cold conditions for long periods of time, or worn out through heavy use are not covered.
Exclusions from Warranty Coverage
The limited warranties listed above do not extend to:
1. Normal Wear and Tear:
■ Armrest Support Buckles, Cushions, Tires, Seat Belts, Backrest Mesh Assembly, Fender.
2. Other Exclusions:■ Circumstances beyond the control of EBAR.
■ Labor, service calls, shipping, and other charges incurred for repair of the product, unless
specifically authorized, IN ADVANCE, by EBAR.
■ Repairs and/or modifications made to any part unless specifically authorized by EBAR.
■ Damage caused by:
a.Parts/accessories that are not EBAR original parts and are not purchased through an authorized EBAR provider.
b.Contamination.c.Abuse (including but not limited to product being dropped or being subjected to severe impact/crush), misuse, or negligence.
d.Battery fluid spillage or leakage.
e.Commercial use or use other than normal.
f. Improper operation, maintenance, or storage.g.Acts of God or Nature.
Warranty Service and Repair Requirements
■ Service Provision: Warranty service must be performed by an authorized EBAR Provider. Do not return faulty parts to EBAR without prior written authorization. All transportation costs and shipping damage incurred while submitting parts for repair or
replacement are the responsibility of the purchaser.
■ Owner’ s Manual: Failure to follow the instructions, warnings, and notes in the owner’ s manual and those located on your EBAR product can result in personal injury or product damage and will void EBAR’ s product warranty.
Key Points to Remember
1.Hidden Terms Made Clear:
■ 1-Year Basic Protection: Even after warranty expires, contact us within 1 year if the device fails due to quality issues.
■ Your Legal Rights: Local laws may entitle you to a refund/replacement (check with consumer agencies).
2.Lithium Battery Tips:
■ Avoid extreme cold or overcharging. Charge at least once a month.
Note: Please keep this User Manual safe, as you will need it when applying for after-sales service.
